UNIQUE CUTLERY, INC.

7578 Presidents Drive, Suite A.  Orlando, FL 32809 USA

Tel: +001 (407) 850-2119  Fax: (407) 850-9075   Toll Free: 1 (866) 850-2119

Terms & Conditions

 

General Terms

·          Customer must fill out Account Setup Form and provide legible copy of current year state Sales Tax ID.

·          The minimum order for Unique Cutlery, Inc. is $100.00. All orders less than the minimum amount will be subject to a non-refundable $15.00 surcharge.

·          All prices are subject to change without notice and we are not responsible for typographical errors.

·          Freight charges are the responsibility of the customers.

Shipping Terms

·          Unless otherwise specified, all shipments are sent UPS Ground Service. Other Services are available upon request.

·          LTL carriers will be used for pallet size orders with prior approval of customer.

NOTE: LTL and UPS Policy: All claims of shortages or damages will only be accepted if LTL Bill of Lading or UPS receipt notes such at time of delivery from recipient. Please count the total number of cartons received and that it matches the number of cartons stated on the LTL Bill of Lading or UPS receipt. Unique Cutlery, Inc. will not be responsible for any shortages or damages if LTL BL or UPS receipt is signed for without notations of such.

Payment Terms

·          COD Money Order, all Major Credit Cards, and Prepay terms are accepted. Prepaid orders in the form of wire transfers, checks, and money orders will be shipped upon payment processed.

·          New customers paying by credit card must have their first order shipped to the billing address of their credit card.
• A Credit Card Authorization form must be signed and on file prior to shipping any order.

·          COD Company Check and Net 30 open accounts will only be extended to customers who submit the following information:
• A signed and completed Unique Cutlery credit application. The application must include a bank reference and three current, accepted trade references.
• A copy of your state tax resale certificate and current business license.
• A bank verification form to be submitted by your bank.
• Processing may take 7-10 business days depending upon your bank and trade references.

·          Any returned check for any reason will be subject to a $30.00 processing fee.

·          ALL New customers applying for COD Company Check or Net terms MUST prepay their first order or pay by COD Money Order or Credit Card.

NOTE: Unique Cutlery, Inc. reserves the right to deny credit to any applicant or revoke terms upon any NSF checks received at any time.

Lost, Damage or Return Policy

·          We are not responsible for losses or damages sustained in transit. Any shortages or damages sustained in transit must be reported and noted at the time of receipt of merchandise and Unique Cutlery must be notified within 72 hours of receipt of merchandise.

·          For any and all returns a Return Authorization Number (RA#) must first be obtained before any merchandise can be returned, otherwise returns will not be accepted.

·          All cartons returned must have the RA# printed on the outside of the carton or the package will be refused. All return items must be shipped in the Original Packaging.

·          No call tags will be issued for returns. All packages must be sent directly to Unique Cutlery by UPS or Post Office.

·          Your return must include a copy of the invoice showing the item(s) you are returning and the reason for return.

·          Only merchandise having a manufacturer’s defect will be accepted for replacement or credit. Misused or improperly cared for products will not be accepted. All returns will be replaced with the identical product returned unless the item is unavailable in which case credit will be issued.

·          Merchandise accepted for return for reasons other than manufacturer defects or errors are subject to a 15% restocking fee.

NOTE: Unique Cutlery is not obligated to accept any merchandise returned after 30 days from purchase. All defective claims must be made 30 days from receipt of merchandise or be subject to a 15% restocking fee.

International Customers

·          All above Terms & Conditions which applies to you.

·          Minimum order is US$500 excluding shipping.

·          Orders must be prepaid (including shipping) in US$ by Cashier Check, International Money Order, Western Union or Wire Transfer.

·          We will be not responsible for any item which is prohibited to import. Please check your country laws regarding the items you are ordering.

 

 

Release, Assumption of Risk, Waiver of Liability, and Indemnity Agreement:

By purchasing any item sold by Unique Cutlery Inc. the buyer expressly warrants that he/she is in compliance with all applicable Federal, State, and Local laws and regulations regarding the purchase, ownership, and use of the item. It shall be the buyer’s responsibility to comply with all Federal, State and Local laws governing the sale of any items listed, illustrated or sold. The buyer expressly agrees to indemnify and hold harmless Unique Cutlery Inc. for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State, and Local laws or regulations.

 

By placing order with Unique Cutlery Inc., customer confirms that he/she had read and agreed to the terms and conditions stated above.